Frequently asked questions (FAQ)

Information about using the services can be found in the Need help? page.

Is there a quick and easy way to input all the vehicle registrations?
Yes. Vehicle registrations can be imported from Excel by clicking on the browse button.
If I don't know the vehicle registration can I search via VIN?
Yes. As with vehicle registration, VIN can be imported using column B on the import spreadsheet. The same level of detailed information can be returned whether searching by VRM or VIN.
Can you process searches 24 hours a day?
No. Processing can only be guaranteed between the hours of 08:00 and 19:00.
Do you have to stay logged on to the website while your searches are processed?
No. You can close the browser down, sign in at a later date, and the results of your search will be waiting for you.
Why is the "upload" button greyed out?
You need to click "browse" and choose a file before you can upload.
Why don't I get any mileage data returned?
You must supply mileage data in your spreadsheet in order for this data to be returned.

Use of this product is subject to the terms and conditions which apply to your account.